Answers to the most common questions, and a direct line to us if you need more. We reply to every message within one business day.
The fastest way is inside the app: Settings → Account → Delete account — it removes your account, profile and community content immediately. If you no longer have the app, request deletion here with the e-mail address registered to your account. Deleting your account does not cancel a subscription — cancel it in Google Play or the App Store first.
Open the app, go to Settings → Premium plans and tap "Restore purchases". Make sure the phone is signed in to the same store account you paid with — your Google account on Android, your Apple account on iPhone. If it is still locked after a few minutes, send us the order number from your receipt using the form above (Google Play: starts with GPA.; App Store: the Order ID in Apple's e-mail receipt).
Subscriptions are managed by the store you bought from. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Tinoba → Cancel. iPhone: Settings → your name → Subscriptions → Tinoba → Cancel Subscription (or "Manage subscription" on the plans screen in the app). You keep AI PRO until the end of the period you paid for. Deleting the app does not cancel a subscription.
Refunds are decided by the store that sold the subscription. Android: request one directly in Google Play. iPhone: go to reportaproblem.apple.com, choose the Tinoba purchase and request a refund. If that fails, contact us with your order number and we will help.
Android: connect a Google account in Settings → Account → Connect Google account. iPhone: connect your Apple account in Settings → Account → Connect Apple account. Your membership, takes and profile follow that account to any phone. If AI PRO does not appear on the new phone, tap Settings → Premium plans → "Restore purchases".
Check Settings → Notifications in the app, then your phone's notification settings for Tinoba. Battery-saver modes on some phones block background alerts — add Tinoba to the exceptions list.
Settings → Your teams. Pick a country, tick the teams you follow; their matches move to the top of the list.
Scores and statistics come from our data provider and are usually corrected within minutes. If something stays wrong, tell us the match and what you saw using the form below.